House rules

ARRIVAL
If the apartment is not clean or if anything is broken when you arrive, please let us know immediately so that we can deal with it promptly. Please contact our reception at Residenza Olivo (tel. +39 045 6270 897).

NUMBER OF GUESTS
The apartment must not be occupied by more guests than declared at check-in.

DEPOSIT
The deposit paid on arrival may be used to cover any additional costs, damage or insufficient cleaning. Once the apartment has been checked and everything is in order, the deposit will be refunded on site.

PARKING
Please park your car properly, leaving enough space for other vehicles to manoeuvre. Do not park on the grass. One parking space is available for each apartment.

SILENCE
Please keep noise to a minimum from 13:00 to 15:00 and from 23:00 to 07:00. Respect for other guests is essential to ensure a pleasant stay for everyone.

SWIMMING POOL
For proper use, please refer to the rules displayed in the pool area and/or in the apartment. Management accepts no liability for any damage or accident caused by failure to observe the rules.

WASTE
Please dispose of your rubbish correctly using the communal bins provided.

INSURANCE
Our insurance does not cover damage to personal belongings, including valuables. Management accepts no liability for such items.

APARTMENT CLEANING
Before departure, the cooking area must be cleaned and all rubbish disposed of.

DEPARTURE
The apartment must be vacated by 10:00. Depending on the reservation, the check-out procedures will be as follows:

Reservations with key collection at Residenza Olivo.

As the apartment must be checked before your departure, please take note of the following: 
Please inform the reception about the exact time of departure two days before leaving.
A staff member will check your apartment at the agreed time.
Please leave the apartment as you found it on arrival. If everything is ok, you will get the deposit back on the spot.
If you rented bed linen from us, please put it in a pillowcase and leave it by the entrance door of the apartment.

Reservations with self check-in.

1. Leave the apartment in the same tidy condition as you found it on arrival.
2. Close the windows and shutters, then lock the entrance door.
3. Place the keys in the box located at the entrance to the property, then scan the QR code there to inform reception of your departure.

NOT ALLOWED
• Tents or caravans are not permitted on the property.
• Charging electric cars using the apartment’s electricity supply is not allowed.

IMPORTANT
• Please treat the apartment and its furnishings with care, and do not squash insects on the walls.
• Please do not hang washing lines; use the drying racks provided instead.
• As the weather can often be unpredictable, please close the windows and sun umbrellas when leaving the apartment.
• Do not tamper with the gas boiler. If there are any problems, please inform reception.
• Please do not overload the electrical system with household appliances. The electricity supply is 220 volts and the available power in the apartment ranges from 1.5 to 3 kW.
• Please be aware that thefts may increase during high season. We therefore recommend taking the necessary precautions and keeping doors and windows closed when you are not in the apartment.

Thank you for your cooperation.
The management